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If classification is such an intuitive concept, why is it so hard to get people to do it?  In this first in a series, we look at the basic concepts behind classification systems.  This is an excellent entry-level session, starting from first principles.  But it is also a good session for more senior Records Managers, looking at classification in a new light.  A new perspective may help you make classification more relevant for your end users.  And there might be hints on dealing with that new content management system that could be in your future.