Information Culture Analysis:
Understanding the Value and Attitudes of Users
Wednesday September 28, 2022
The practice of Records Management leans heavily on the control of records, namely through classification, retention, and disposition to ensure organizations maintain valuable documents as evidence of a transaction. As records managers, we expect individuals who create records to follow classification systems and to routinely place records into either an Electronic Records Management Database or folder structure on a shared network drive. However, as numerous case studies have proven, users find these systems too rigid, and struggle to comprehend hierarchical classifications, which lead to user frustration and low engagement with records management systems. This presentation will provide an overview of how an Information Culture Analysis can be utilized to help records managers understand users’ behaviours, attitudes, and values about records with a case study conducted by the author in 2021. Furthermore, the presentation will explore the concept of Information Culture, and its implications for records managers.
Presenter: Doyle Lahey
Doyle Lahey has a diverse background in Information Management, which inspired the scope of his work within the field. After graduating with an MLIS from Dalhousie University, he worked as an academic librarian, museum interpreter, researcher, records management educator, and archivist for both public and private institutions. Currently, he is the Senior Corporate Records Analyst for the Information Services Division with the Provincial Government of Nova Scotia and a Director for the Nova Scotia Chapter of ARMA. His research interests revolve around the intersection between records management principles and end user engagement and understanding.